Work with Us

Volunteer Coordinator

Missoula Food Bank & Community Center’s (MFB&CC) mission is to lead the movement to end hunger through advocacy, volunteerism, and healthy food for all. We nourish community.

We are a private, non-profit organization with a 43-year history of filling the hunger gap in Missoula County. In 2025, we served 1 in 5 people countywide. MFB&CC pursues our mission through direct nutrition programs and through advocacy efforts that impact the upstream causal issues of food insecurity. We have been carrying out this model of service since 1982 and take tremendous pride in the diverse network of support that keeps our community nourished, our food service programs effective, and our organization healthy.

Missoula Food Bank & Community Center is an anti-racist, LGBTQ2S+ ally organization. We strongly encourage applications from Black and Indigenous people and other people of color, people from working class backgrounds, women, LGBTQ+ people, and other people of historically excluded identities. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. We are committed to nurturing diverse leadership within a diverse network, so if you feel passionate about our efforts and believe that you have the skills to accomplish the job, we want to hear from you!

Position Type: Non-Exempt. Full-time, hourly, 40 hours per week.

Compensation: $23.78/hour. MFB&CC utilizes a compensation plan that ensures equitable, competitive, and transparent compensation. We begin with the base wage above and then factor in your experience, skills, and education to calculate your final wage.

Hours: The hours for this position will be Monday-Friday, 8:00am-4:00pm. Flexibility for occasional evening and weekend hours will be required. Generally, there are 2 weekend events, and 3-5 evening events per year, with optional opportunities to fill in for special events.

Benefits: Paid holiday, medical, and vacation leave. HSA contributions. Dental, life, and health insurance after 2 months. Retirement benefits after 6 months. Access to Employee Assistance Program. Volunteer vision benefits.

Position Overview

Under the direct supervision of the Service Team Manager, the Volunteer Coordinator is responsible for supporting the coordination and implementation of the volunteer program, providing support to volunteers, and plays a key role in support of the daily store operations.

PREFFERED QUALIFICATIONS:

• Experience in a direct-service environment serving diverse populations.

• Familiarity with anti-poverty work.

REQUIREMENTS INCLUDE:

• Work collaboratively within a team environment and have a willingness to assist other co-workers and volunteers with a wide range of tasks as needed.

• Strong oral and written communication skills with the ability to communicate effectively and professionally with a wide range of people including other staff, volunteers, customers, donors, social service agencies, businesses and the general public. Communication skills include but are not limited to:

• Active listening skills with the ability to be reflective and clear in responding to a wide range of situations.

• Maintaining and communicating professional boundaries in an empathetic way.

• Leading and managing people with clear direction and kind instruction.

• Ability to grow and maintain positive working relationships with diverse groups of volunteers, coworkers, and community members.

• Demonstrate strong organizational skills and attention to detail while managing a wide range of tasks and responsibilities, including multitasking, prioritizing, and delegating work as necessary.

• Be self-motivated, self-directed, and take initiative in performing a wide variety of tasks in a fast-paced, dynamic work environment.

• Be open-minded and flexible with regard to the work performed.

• Exercise safe workplace policies and procedures and effectively communicate adherence of policies to volunteers and other staff.

SPECIAL JOB SPECIFIC REQUIREMENTS:

• Stand and/or walk for long periods of time; bend, twist, kneel and stoop; pull, push or carry heavy objects, including the ability to lift up to 50 pounds, with reasonable accommodation.

• Obtain on-the-job training to safely operate a forklift, pallet jack, and other small equipment related to MFB&CC warehouse management and Store operations.

• Obtain ServSafe Manager certification within 30 days of being hired and adhere to safe food handling practices.

• Walk up and down steps to reach and retrieve boxes and other items from shelves.

• Work within a range of temperature-controlled environments including but not limited to handling cold or frozen items and retrieving items from walk-in coolers and freezers.

• Must have the ability to be physically active for long periods of time and work within a fast-paced environment.

• Criminal background checks are required. Felony offenses of sexual or violent nature may disqualify an applicant from employment.

JOB RESPONSIBILITIES:

• Lead the volunteer program and provide direct support to volunteers.

• Recruit, train, schedule, supervise, and evaluate community volunteers during all distribution and program hours.

• Recruit substitutes for volunteer shifts through Sign-Up Genius, emailing, calling, and using Google Voice texting.

• Coordinate, assign, and supervise volunteer work tasks and responsibilities, assuring that the volunteers have the tools necessary to effectively perform their work in a variety of different roles.

• Maintain volunteer Job Descriptions.

• Provide monthly statistics on the number of volunteers and volunteer hours logged.

• Maintain tracking systems of daily schedule, vacation calendar, sign in process, and Salesforce records of volunteer hours and up to date contact information.

• Administer the volunteer application process and maintain volunteer application forms.

• Supervise volunteers in a values-centered way, including giving volunteer feedback.

• Co-facilitate volunteer recognition through regular gratitude and annual volunteer recognition events alongside the Service Team Manager.

• Communicate necessary changes, protocols, or procedures to volunteers in a way that centers our values of dignity, empathy, and equity.

• Participate in leading and designing volunteer training sessions on a wide variety of service-related topics, including volunteer orientation, quarterly update trainings, values-based trainings, and overall guidance as it relates to food safety. Partake in team-wide communication about trainings directly to volunteers.

• Collaboratively lead and take part in facility cleaning efforts with staff and volunteers.

• Support coordinating and assigning volunteers for special events and food drives including but not limited to the annual Turkey distribution, Stamp Out Hunger, MUC, and other events.

• Work collaboratively across teams to understand recurring volunteer needs and schedule volunteers as needed for ongoing or seasonal needs.

• Respond to emerging customer needs in a kind, professional, and dignified manner.

• Provide support to customer intake & resource referral area.

• Fill in volunteer gaps through providing direct service as needed.

• Receive, weigh, and record food donations.

• Provide support to projects consistent with goals identified in the strategic plan.

• Participate in organization wide anti-racism efforts.

• Other duties as assigned.

How to apply: Please submit your cover letter and resume to Mo Grumbly at mgrumbly@missoulafoodbank.org by Sunday, November 1st at 11:59 pm. Cover letters can be a unique way to show motivation for applying for the role and provide insight on culture add and soft skills not apparent in the resume. We encourage applicants to be themselves in the cover letter and are flexible about its format. We will not consider applications without any form of cover letter. We will ask for 3 reliable references to be emailed or turned in physically from our top candidates upon first interview and will contact references during the final stages of the interview process for final candidate(s).

About the Hiring Process: Top candidates will be called for an interview within 4 business days of the application deadline. Top candidates will complete a 1–2-hour interview and may be contacted for a secondary follow-up interview if necessary. A decision will be made within 1 week of interviewing the final candidate for the final time. References will be required to be provided upon first interview and may be contacted upon completion of the first interview.